What is a contact point?

A contact point is an institution, organization, or person that provides basic support and information in various areas. These centers serve as first point of contact for people seeking information, advice, or direct help. They are active in various areas such as health, education, legal advice, social services, and more.

Functions of a contact point

Contact points offer a variety of support and services tailored to the needs of those seeking help. The main functions include:

• Counseling and information: Contact points inform those affected about their rights, options, and available resources. They guide in complex situations and help to find appropriate services or assistance.
• Referral to services: They direct those affected to specialized services or organizations when specific support is needed that is beyond their own capacity.
• Support and guidance: In addition to providing information, many contact points also offer practical support, such as accompanying to public offices, assisting with applications, or crisis intervention.
• Networking and cooperation: Contact points often work together with other institutions to ensure comprehensive care and support. They play an important role in networking between public services, private organizations, and those affected.

Importance of contact points

Contact points are essential to facilitate access to support and resources. They help to ensure that people in difficult life situations are not left alone and quickly receive the help they need. Thanks to their low-threshold and often uncomplicated accessibility, they play a central role in the social landscape and promote the inclusion and participation of all members of society.

Contact points are more than just sources of information; they are an essential part of a society's social network. They enable people to gain access to important resources and thus actively promote inclusion and social justice. By forming a bridge between those seeking help and the services available, they strengthen the social fabric and improve the quality of life for many people. Therefore, their role in modern society cannot be valued enough, as they make a fundamental contribution to stability and social cohesion.